Below are our service terms, please read these terms carefully before using our service.
1.1 “https://plumbing-heroes.co.uk/”, “Us”, “Our” and “We” all refer to this Website, or the owner of it, which Website belongs to https://plumbing-heroes.co.uk/.
1.2 “You” refers to you the visitor and, or customer.
2. Using our Service
2.1 All plumbers have their own liability insurance and are gas safe registered (where stated). They are self-employed and responsible for the work.
2.2 If a dispute arises, please ring the plumber direct. Our role is connecting plumbers to customers.
2.3 All payments shall be paid in cash to the contractor once the job is complete along with material costs.
2.4 We cannot be held liable with any work booked directly with the contractor, nor are we responsible for any lateness. Any guarantees must be directly communicated and agreed with the plumber.
2.5 The contractor will either make safe or repair the problem. Subsequent visits may be required. All of this will be communicated to you by the plumber.
2.6 Prices are as follows: £95 call out charge plus £95 for the first hour or £120 call out plus £120 for the first hour. Price dependent on how busy we are, how far away the job is, and time of day. Price could be higher on certain holidays. Prices include VAT but exclude parts.
2.6 These service conditions will be updated time to time.
Please note we are a plumbing agency. We do not employ contractors direct. We connect customers to tradesmen through our website and advertising.